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MaterialBill FAQ — Pricing, Setup, GST and Your Data

These are the questions that come up on almost every call, answered the way we answer them on the phone. If yours is not here, WhatsApp us on 98359 42411 and a real person will reply.

Before you sign up

The two things worth checking before anything else are whether the software handles your units and whether it produces the documents your buyers ask for. For a material shop that means kg, bag, ton, box and CFT on one invoice, and a delivery challan with the vehicle number. Everything else — reports, staff logins, multi-branch — matters later. Use the free plan on real bills for a week before deciding; that settles it faster than any feature list.

After you start

The most common early mistake is running the software and the paper register together "for a while". It guarantees neither is complete and doubles the work until somebody gives up. Cut the register on day one, start with the twenty items you actually sell rather than your whole list, and give your counter staff a limited login in the first week so billing does not stop when you are out.

What we will tell you honestly

There are shops this is not right for, and we would rather say so on the first call than sell you something you abandon in a month. If you need full statutory accounting with payroll journals, depreciation and TDS returns, you want a proper accounting package and your CA will agree. If you run a restaurant with table service, buy restaurant software. If you have no credit sales and no deliveries, a simpler billing app will do the job for less. What this is built for is a shop that sells material in mixed units, gives credit, and sends goods out to sites.

Cost, plainly

The free plan is free with no card and no trial clock; the only limit is bills per month. Paid plans lift that limit and add features, and they are billed monthly or yearly with nothing charged by a local dealer for support or updates. There is no setup fee, no per-installation licence, and no annual maintenance contract. If you take a paid plan and it is not right for you, ask within seven days for a full refund — that is on the refund policy page in writing rather than as a verbal assurance.

Frequently asked questions

Is the free plan really free?
Yes. No card at sign-up, no trial countdown, and no vendor branding on your invoice. The only limit is the number of bills per month.
How long does setup take?
About thirty minutes on a call with our team — your shop details, your main items and your parties with opening balances. You are billing by the end of it.
Do I need a computer?
No. An Android phone and a Bluetooth thermal printer are a complete setup. The web panel is there when you want a bigger screen.
What happens when the internet goes?
The Android app keeps billing offline and syncs when the connection returns. Nothing is lost.
Is my data mine? Can I export it?
Yes. Parties, items, bills and ledgers export to Excel whenever you want, on the free plan as well as the paid ones.
Can I bring across my old udhaar?
Yes, as one opening balance per party. You do not re-enter years of old bills.
Can staff use it without seeing my profit?
Yes. Each staff login gets only the permissions you tick — a billing-only login never sees purchase rates or margins.
Will the invoice be valid for GST?
It carries your GSTIN, the buyer's, HSN codes, line-wise CGST and SGST or IGST, and the invoice fields the GST format requires.
Does it work in Hindi?
Yes — interface, printed bill, customer WhatsApp messages and phone support.
What if I want to leave?
Export everything to Excel and go. There is no export lock and no notice period.

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