Account & Data Deletion Request

Last updated: 5 August 2026

This page explains how users of the Material Bill mobile application and website can request deletion of their account and the data associated with it. Deletion can be requested at any time, free of charge.

How to request deletion

Send an email to givniinfo@gmail.com from the email address registered on your Material Bill account, with the subject line “Account Deletion Request”.
Include your registered mobile number and business name in the email so that we can verify that the request is genuine.
We verify the request and confirm by email before anything is deleted.

Email givniinfo@gmail.com

You can also raise the request from inside the app through Menu → Help & Support.

What is deleted

Once a request is verified, we permanently delete the following from our systems:

Your account, login credentials and profile details
Your business profile, customers, parties, items and stock records
Invoices, quotations, deliveries, payments, khata and ledger entries
Staff accounts created under your business, along with their roles and permissions
Attendance records, including the GPS location recorded with each attendance punch
Leads and customer visits, including any location recorded with them
Payroll records and sales targets
Photos and files uploaded by you, such as company logos, signatures, lead photos and support attachments
Support tickets and chat messages

What may be retained, and for how long

Invoice, tax and payment records that we are required to keep under Indian tax and accounting law are retained for the period required by law. They are not used for any other purpose and are not shared with anyone except where the law requires it.
GPS location history, where it is maintained, is automatically deleted after 90 days in the normal course, regardless of any deletion request.
Backups may hold copies for a short period until the backup rotation completes, after which they are overwritten.

How long it takes

Verified requests are actioned within 30 days. You will receive a confirmation email once the deletion is complete.

If you are a staff member

If your Material Bill account was created for you by your employer, the business account and its records belong to that business. In that case we will delete your individual staff account and personal details, and will direct any request concerning the business's own records to the business owner.

Deleting some data without closing your account

You can delete individual records such as invoices, parties, items and leads yourself from inside the app at any time, without closing your account. For anything else, write to us at givniinfo@gmail.com.